Returns, Refunds, Warranty

Please read through the information below carefully. If you do not see the information you are looking for, please email us at hello@ricelove.org. We're happy to help!
Returns

If you would like to make a return, please email customerservice@ricelove.org to notify us of your order number so that we can expect the return. Returns for a refund are only accepted within 6 months of the original purchase date. Please include the following information inside your package. You may print the original invoice or hand write the following information:
  1. Original purchaser's full name
  2. Email address or order number 
Please write "Return" on the outside of the package and mail to:
Rice Love
1226 S 630 E
Ste 1

American Fork UT 84003

Refunds

We regret that we cannot offer any refunds unless the purchased item/s retain resale quality and the original purchase date is within 6 months of the return date. Please do not return defective or damaged items (even if received in this manner). To see if your product qualifies for a warranty replacement, please see our warranty section for more information. When you send your item for a refund, we recommend you retain your postage receipt and tracking number in order to confirm your return's safe arrival at our warehouse. After we receive the item, please allow up to 3-5 business days for item inspection and initiating the refund. Credit card companies may take up to 7-10 business days before restoring credit to your account. If you don't see the credit in your account within two weeks of our receipt, please contact us at hello@ricelove.org.

Exchanges 

If you would exchange an item, the best approach is to order the new item. Then, follow the instructions to return the item you do not want. The item you return must be in resalable condition in order to qualify for a refund. You will have to pay shipping to return the item and shipping to receive the new item.

Cancellations

You may cancel an order for a full refund at any time before it is shipped by emailing customerservice@ricelove.org. However, the email must be received at least 48 hours before the order is shipped in order to have time to cancel the order before it is processed.

Gift Returns 

We are not allowed to provide cash refunds to the receivers of gifts. However, we can provide a refund to the original purchaser. If you received an item as a gift and would like to exchange it, please follow the Exchange Policy above. You must indicate on a piece of paper inside the package the name of the original purchaser and that you desire to make a gift exchange. The is best to coordinate with customerservice@ricelove.org.

Warranty 

Our products have a 6-month limited warranty. If no claim is made within 6-months of the original date of purchase, the claim will not qualify for warranty coverage. In order to make a warranty claim, please email photos of any damages of your products with the subject line "WARRANTY" to hello@ricelove.org. We will determine if the product qualifies for a replacement for the same or similar product. We do not provide refunds for warranty claims. The cost of postage to receive the new item is covered by the customer. We do not ask customers to pay to mail defective or damaged products to us. Instead, we encourage customers to fix, use, or recycle damaged products.
International Duties Notice
All orders are shipped from the USA. The cost of import fees and/or duties are NOT included in the cost of shipping. If you live outside the USA, you may be required to pay a duty before you can pick up your package. It is important to know your countries rates for duties as you will be responsible for this added cost. If you do not pay the duty, the package will be returned to us. In this case, we will contact you to ask if you would like to pay to have the package re-shipped to you or if you would like a refund on the cost of the product (excluding shipping). Most European countries have import fees, however, they are generally less than the cost of the product(s), and the fees are not charged consistently on every package. Customers have not reported any duties for Canada, Australia, or New Zealand.